Sandy Beaches Software provides a free telephone invoice audit to some potential telecom clients. SBS had a prospect and an active client tell me SBS was incorrectly applying 911 fees. The first telco stated that all 911 calls are out-pulsed from the same number and therefore, only one 911 fee needed to be applied on an invoice.  The subscriber had 42 seats.

The active client was quoting a prospect with 120 seats and was in a competitive bidding process. He wanted SBS to explain how he could waive 117 911 fees on the proposal so he could match what their current provider was charging in 911 fees.

Companies like Phone Recovery Services, LLC have built a business by exposing voice providers who under collect and under remit 911 fees. It’s a good day to find new prospects when the main competitor in your local market is exposed on social media for underfunding the 911 services in your community.

In 2019 the  FCC Issued Declaratory Ruling 19-105 requires 911 Fee Parity for VoIP & Traditional Phone Service. In short, the ruling states:

• VoIP providers 911 fees = # of simultaneous outbound calls subscriber can make.
• Determine the maximum number of interconnected VoIP calls an end-user customer may have active—at the same time (e.g. simultaneously)—between the customer’s physical location & the public switched telephone network.

We realize it’s a competitive market and if one player cheats on 911 then everyone feels the pressure to lower the fee.  However, it’s best to inform your prospect of the law, and explain that the funds are used in the local community to fund 911 service.

Questions or concerns about 911 fees? Interested free bill audit?

Contact Sandy Beaches Software Today!
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