Sandy Beaches Software

Features

Integribill Icon

Integribill

  • Postpaid
  • Transaction-based and/or a % of Billed Revenue
  • $500 Deposit / Set-up Fee
  • $250/month SaaS Fee for Integribill and IntegriClient
  • 3-year contract


 IB5

  • Prepaid
  • Starting at $685
  • $75/month for IntegriClient Subscriber Billing Portal
  • $325 monthly minimum

Invoice

Multi-Location Billing

  • 4 invoice options
    • Combined bill sent to parent organization
    • Combined bill sent to parent organization – Child accounts receive courtesy copy w/o remittance
    • Child accounts receive invoice w/ remittance – parent receives courtesy copy of all child accounts
    • Each child account receives their invoice w/ remittance
  • Free Minute plans can be assigned for the entire group. 

Invoice Delivery

  • Email Invoice
  • Email Invoice Notification w/ Link
  • IntegriClient – End User Portal
  • Print and Mail (Handled by SBS or your print shop)
  • PDF format invoices
  • 3 format options:

Yukon Format

Prague Format

Tuttle Format

White Label/Affinity

  • Customize Invoice Logo
  • Customize Invoice Backer
  • Customize Invoice Marketing Message
  • Customize Remittance Address
  • Separate Reporting
  • Definable Late Payment Fees
  • Definable Commissions


Marketing Messages/Invoice Backers

  • Define Terms & Conditions of Service
  • Define late fees
  • Provide contact info for technical support and/or billing support
  • Meet PUC requirements
  • User Defined Criteria assigns Message/Backer to each account (Different criteria for Marketing Messages and Invoice Backers)
  • Different message for Past Due Accounts
  • Tags to customize the Marketing Message to a specific account

Invoice Auto Pay

  • Customized invoice wording for Autopay Subscribers
  • Apply a Convenience fee for Credit Card payments


Customized Inserts

  • Include up to 3 Customized Inserts in any Subscriber’s invoice
  • Inserts are available in emailed or USPS delivered invoices
  • Define Insert as full page, ½ page and if created double-sided
  • Submit as a PDF file

FCC Truth-in-Billing

  • Federal Statute § 64.2401 defines requirements for telephone invoices.
  • Requires that charges contained on telephone bills be “accompanied by a brief, clear, non-misleading, plain language description of the service or services rendered.”

Invoice Format Customization

  • Modify all verbiage on Invoice
  • Define all Section Headers
  • Subscriber service contact can be linked to the Subscriber’s Sales Rep.

Taxation

U.S. Regulatory and Tax Calculation

  • 911 Fees
  • Right-of-Way fees
  • MTA
  • Sales & Use taxes
  • State Universal Service Funds
  • PUC fees
  • Federal Universal Service Fund
  • Federal Cost Recovery fees
  • Reset Federal Universal Service Fund (FUSF) Percentage Interstate Usage (PIU) quarterly
  • Real time tax calculation of any charge through integration with Wolters Kluwer Suretax

Tax Exemption Integration

  • Assign Tax Exemption(s)
  • Apply an end date to an exemption
  • Report on exemptions assigned to customers

Tax Mapping Assistance

  • Our staff will offer guidance for questions regarding the tax pairing for a specified service Realtime Tax Calculation.
  • For any MRC, NRC, Local Service Charge, Bundled Service or line charge
  • Invoice preview with Calculated Taxes

Form 499Q Block Classification

  • Assign 499Q Block Line numbers to all invoice line items.

Traffic Studies

  • Traffic Studies can be included with 499Q reports to replace Federal USF Safe Harbor.
    • Safe Harbor utilizes a Percentage of Interstate Usage rate of 64.9% (provided that 64.9% of a VoIP charge is for Interstate services and subject to the Federal USF fee). 
    • Typically, traffic studies allow Federal USF collections to be cut by 50% or more.
  • User selects services to be included in the traffic study.

Subscriber

ANI/DID Maintenance

  • Track all DIDs/ANIs
  • Storage of unassigned DIDs/ANIs
  • Control of Call Duration Rounding (Minimum Duration and Call Increment Control)
  • Attach MRCs/NRCs
  • Apply FCC, PICC, LNP or EUCL fees
  • Suppress Printing Call Detail on Invoice
  • Calculation of 911 fees
  • Status Code of number
  • Soft Disconnect, Hard Disconnect, Reconnect Service APIs
  • Billing Number lookup can be a Phone Number, Circuit ID, IP address, or Name
  • Redefine the Billing Number lookup on the invoice

CDR Rating, Jurisdictionalization and Storage

  • Rate and jurisdictionalize all completed Outbound, Inbound, Toll Free, and Local calls. 
  • Bad Call reporting
  • More than 700 different CDR formats in our library
  • Multiple options for including processed CDRs on Subscriber invoice
  • Auto loading of International Rates
  • No charge for rating or storage of Processed CDRs for 7 years

Free Minute, Fax Pages, Text Messages, or Bytes of Data Plans

  • Assign to a Group, Subscriber or ANI/DID
  • Multiple plans can be assigned at any level.
  • Define Free Minutes by Service Type and Call Jurisdiction
  • Dashboard for Tracking Free Minutes used
  • History of Free Minute Utilization by Account

Finance/Late Fee Calculation

  • Set a percentage and/or a flat fee
  • Set a Minimum Finance Charge to be applied
  • Set a Minimum Balance before Late Fees are applied
  • Apply different fees in different states
  • Apply different fees to different Resellers/Affinity Groups

Contract Tracking

  • Track Contract status
  • Commission Plan
  • Start Date
  • End Date
  • Contract terms/amount
  • Early Termination Penalty
  • % price increase after contract expiration
  • User defined fields

Invoice Customization

  • Marketing Message
  • Invoice Backer
  • Custom Message
  • Apply Discount
  • Minimum Monthly Contract Obligation
  • Waive Finance Fee
  • Suppress Free Calls
  • Rated Call Rounding
  • Waive Custom Fees
  • Control Invoice Reports
    • Frequently Called City
    • Long Duration Call
    • Area Code
    • International
    • Frequently Called Numbers
    • Billing Number

Credit Card/ACH Integration

  • Works with any Merchant that tokenizes the Account Number
  • Convenience fee Calculation
  • Subscriber Self-Care through End User Portal
  • Accept One-Time Payments via Credit Card or ACH
  • Multiple Auto Pay Days can be defined for Auto Pay Subscribers
  • When signing a Merchant Agreement, think About including a clause that allows you to receive a list of your subscribers, Account Numbers and matching tokens

Product Catalog

  • Controls which New Subscriber Wizards are utilized
  • Simplified new Subscriber data entry
    • Reduces data entry mistakes
    • Unlimited number of defined Subscriber templates
    • Specific plan(s) can be made inactive.
    • Allows choice of MRC’s/NRCs/Local Service Charges from a drop-down list for data entry
    • Includes Equipment entry & Free Minute defaults
    • Can be assigned to Sales Reps to create quotes

Collections Module

  • Aging Report Dashboard
  • Current, 30 Days, 60 Days, 90 Days Past Due with Count by Subscriber Status Code
  • Select Grid Element and See Subscribers
  • Select Subscriber to retrieve their master record
  • Take real-time ACH or Credit Card payment
  • Open Collection Event
  • Send Email notifications/Disconnect notices
  • Generate Disconnect Letters for mailing
    • Remember, there are rules for disconnecting Subscriber Voice Services.
      • Both Federal and State PUC.
  • Automatic logging of all correspondence.
  • CSV dump of all Transactions, Logs and Notes for specified Subscriber

Document Storage

  • Store any document in any format (Contracts, Work Orders, etc.)
  • Document is saved in a Database Field – Not Linked
  • Deleting or modifying the original file outside of IntegriBill has no impact on the IntegriBill-stored document

Equipment Tracking/Reporting

  • Define the equipment utilized to service your Subscribers.
  • Track if you own the equipment or the Subscriber owns the equipment.
  • Allow Subscriber to purchase the equipment over time.
  • Build a Plan/Criteria to upgrade deployed equipment.

Address Verification

  • Verify every Subscribers physical and billing address w/ the USPS.
  • Update Census Tract/Block Data on each Subscriber.
  • Taxes determined by Physical Address and Zip Code+4

International Rate Override

  • Override a Subscriber’s Rate to specified countries
    • Minimizes the number of International Rate Decks
    • Allows for reporting of Subscribers with International Rate Overrides


Subscriber Contacts

  • Multiple contacts can receive the invoice via Email
  • Allows text messages to be sent for Collections or Service Outage

Notes

  • Notes can be added to Subscribers or Billing Phone Numbers (BTN).
  • Notes are updated when Letters or Emails are generated by IntegriBill.
  • Notes can be exported.
  • Once entered, Notes cannot be edited.


3-Click Dashboard

  • From the Subscriber Information Screen, any Subscriber data point can be accessed within 3 mouse clicks.
  • More than 500 data points are available on each Subscriber account.

Recurring/Non-Recurring Charges

MRC Bundled Elements Taxing & Reporting

  • Elements of a Bundled Charge can be defined and taxed individually.
  • Invoice options to hide the Bundled Elements, display with or without price
  • Reports include Bundled Elements.

Custom Fees

  • Tax Reversal function
  • Regulatory Cost Recovery fee
  • Paper Bill fee
  • Property Tax fee
  • Help w/ Taxing/Regulatory fees and reporting
  • Unlimited Custom Fees can be defined.

MRC Maintenance

  • Create a working list of MRCs to be updated
  • Update Base Price, Cost, Tax Pair, Product Code, GL Item #, Bill Section, 499 Code, Carrier or Type Charge

Flexible Prorated MRCs

  • Break out any prorated charge as a separate line item in a Bill Section titled, “Prorated Charges”
  • Display the date range for the prorated charge
  • Place the full month MRC in the Recurring Charges section with the date range
  • All completed automatically

IntegriClient - Subscriber Portal

Payment Integration

  • Subscriber may pay w/ Credit Card or by ACH.
  • Subscriber can sign up for Auto Payment via ACH or Credit Card.
  • Subscriber can update their Credit Card or ACH info.

Call Detail Record Reporting

  • Subscriber can view Invoiced CDR.
  • CDR reporting available to the Subscriber

Invoice Retrieval

  • PDF Invoices are available to the Subscriber.
  • HTML billing data w/ Drill Down capability

Agent/Sales Reps

Commission Calculation

  • Commission calculated as a % of the Gross, % of the Net, Fixed Amount
  • Automatic Commission Adjustments after specified time periods
  • Variable Commission by Type of Charge, Agent and/or Subscriber
  • Option to withhold commission payment until the subscriber invoice has been paid in full

Commission Dashboard

  • Overview of all Agents and their earned, owed, & paid Commissions
  • Drill down to Individual Subscriber Commissions
  • Commission editing

Agent Portal

  • Agent login
  • View earned, owed and paid Commissions
  • Reporting by Subscriber or Product

Other Features

Quarterly NPA/NXX Updates

  • Quarterly Update of all NPA-NXX 1000 Block data
  • Includes Rate Center, State, LATA, V&H, NXX Type, OCN, Time Zone, Block begin/end.

RESTful API

  • Allows IntegriBill to integrate with other software (Accounting, Soft Switch, PBX, etc)
  • New API functionality can be created within 2 Weeks.

Quickbooks Online (QBO) Integration

  • When a new Subscriber is added in IntegriBill, the account is created in QBO.
  • Every invoice created in IntegriBill is duplicated in QBO – Each line item and every tax. 
  • Each payment or credit posted to IntegriBill is posted to QBO.

FCC CALEA Compliance

  • Communications assistance for Law Enforcement Act
  • CALEA Compliance was extended to Facilities-Based Broadband Internet Access Providers and Providers of Interconnected Voice of Internet Protocol on July 5, 2006.
  • SBS will provide the Call Detail Records for any CALEA Request within 3 working days.


Integrated Email

  • IntegriBill integrates with your email service.
  • Email Invoices, Welcome Letters, Collection Letters, upcoming Credit Card Expiration, Area Code Split info, etc.

Logging

  • Log of changes made to Subscriber data
    • Records the User who made the change, along with the date and time.
  • Log entries are created when Emails or Letters are generated by IntegriBill.
  • Dashboard feature to review Log entries that meet query

Onboarding

  • Free Onboarding support (up to 4 hours)
  • 12 hours of training per year for free
  • Unlimited email and telephone support after you begin billing
  • Onboarding spreadsheet to simplify (still a government regulated industry) the process
  • Be fully onboarded in less than 3 Weeks.

Conversion

  • SBS can Migrate your Billing Data (provided as CSV files) including Subscriber, Billing Phone Numbers, Historical Transactions, MRCs, NRCs, Equipment, Notes. and PDF Invoice Files to IntegriBill.

    *Available for Integribill users for an additional $8000.

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