Most tasks can be completed with varying degrees of correctness. What’s correct for one person or company or individual may be completely wrong for another. For example, pictured are two 1958 Chevrolet Impala convertibles. One is completely original, as it would have sat on the showroom floor, the other is customized. As far as we can tell, both run and both are legally licensed. Both are “correct.”
Correctness, when providing telecom services in the United States, can be accomplished in different ways. However, because of the different degrees of correctness, it can be difficult to understand what is incorrect. Telecom is regulated at the federal level and by many states. Often, small to midsize telecom providers relay on the expertise of third-party suppliers/vendors to get it right. But in the end, the responsibility (inquiries/audits/fines) lies with you and your company.
No matter what happens in the courts, the FCC and many state PUCs will continue to reach back 7 years to review your company’s filed reports. You must be able to defend the numbers reported. Having detailed excel or database files showing every billed transaction for every invoice generated is a necessity. You should never depend on someone else to have this critical documentation. When you sign a government required telecom report, it is important you understand the reported numbers. Never blindly trust your financial reports to any third-party. If you pay for the service, the third-party better be able to explain the report you are being asked to sign.
Just like the two cars pictured, if either was missing the drive shaft, it would be incorrect. The telecom industry is learning that some of the third-party vendors/suppliers are missing the drive shaft, engine or transmission.
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